Clarity Coaching Session Terms and Conditions

(For current and past 1-on-1 clients only.)

 

These Terms and Conditions (this “Agreement” or “Terms & Conditions”) for the Clarity Coaching Session (the “Session”) are entered into between you (“you,” or “your”) and Gratitude6, LLC (“we,” “us,” “our,” or the “Company”).

The Company’s Privacy Policy describes how personal information is collected, used, and shared in connection with the Session and is available on the Company’s website.

 

LEGALLY BINDING ONLINE AGREEMENT

By checking the box indicating your agreement at the time of booking, you agree to be bound by this Agreement. This electronic acceptance constitutes a legally binding Agreement between you and the Company. If you would like a copy of the version of this Agreement that applies to your Session, you may save or print it at the time you book.

 

SCOPE OF AGREEMENT

This Agreement applies to the Session described herein, which includes any materials, resources, or communications provided by the Company in preparation for, during, or following the Session. If you would like to explore working together beyond the Session, the Company may offer an additional conversation to discuss next steps or available options. Any such conversation is informational in nature and is not part of the Session, regardless of when it occurs, including immediately before or after the booked Session time.

No ongoing coaching relationship is created by the Session. Any additional coaching services or programs must be agreed to by both parties in writing under a separate agreement.

 

ELIGIBILITY

To be eligible to book and participate in the Session, you must meet all of the following requirements:

Age Eligibility

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this Agreement. Individuals under 18 are not eligible to book or participate in the Session.

Previous 1-on-1 Coaching

You must have completed at least one of the following with the Company:

·         An Initial 1-on-1 Coaching Session

·         An Individual 1-on-1 Coaching Session

·         A Custom 1-on-1 Coaching Program

Discovery calls or other informational conversations do not qualify.

Any booking link, scheduling access, invoice, or Agreement provided by the Company is intended only for the individual to whom it is sent and may not be shared, transferred, or used by others without the Company’s explicit permission.

 

Overview of the Session 

SESSION STRUCTURE AND FLOW

The Session is a single 90-minute 1-on-1 coaching session designed to provide a focused space for clarity, reflection, and momentum, and to honor what is most relevant in the moment. It may include some of the following exploratory experiences and components:

 

Session Phases

·         Opening centering and intention-setting

·         Use of tools, frameworks, perspectives, and guided explorations

·         Identification of insights, reflections, or possible next steps

 

Coaching Focus Areas

·         Intuition + Core Self

·         Vision + Goals

·         Mindset Shifts + Clearing Blocks

·         Action + Habits

 

Pre-Session Written Exploration

  • A brief pre-session written exploration intended to help focus the Session is provided. Completion is optional but encouraged. If completed, it should be returned no later than 1 day prior to the Session. Late submissions may not be reviewed prior to the Session.

 

Post-Session Summary

  • A brief written summary highlighting certain components of the Session, such as themes, insights, tools, or action steps discussed during the Session, if applicable.

 

Location

  • Sessions are held remotely via Zoom or phone, as selected prior to the Session.

  • A shared virtual whiteboard or visual collaboration tool may be used during the Session based on your preference and available technology.

 

The Company retains discretion to adapt the Session structure and flow based on what is most supportive in the moment. No specific format, tool, or outcome is guaranteed.

 

Session Enrollment Process

SESSION FEE

The fee for the Session is the amount presented to you at the time of purchase or invoicing and is processed through a third-party payment processor. The fee applies only to the specific Session purchased. Fees are subject to change for future offerings.

 

PAYMENT, TEMPORARY HOLDS, NON-REFUNDABILITY, AND NON-TRANSFERABILITY

To help make things clear, here’s how the process works:

Booking and Confirmation

  • A Session is officially confirmed when, and only when, you have completed the electronic acceptance of this Agreement, and the required payment has been successfully received by the Company.

Payment

  • Once payment is made, the Session is non-refundable and non-transferable, except as expressly stated in this Agreement. Any approved refund will be issued only to the original method of payment.

Temporary Holds and Release

  • When you express interest in a Session, the Company may temporarily hold a Session time for you while awaiting both payment and execution of this Agreement.

  • If both payment and execution of this Agreement are not completed within 4 days after a Session time is initially reserved for you, the Company may, in its discretion:

    • release the temporary hold on the Session time

    • void any outstanding invoice

    • cancel this Agreement

    • make the Session time available to others

  • The Company is not required to provide notice before taking any of the above actions.

After a Hold is Released

  • Once a temporary hold has been released, the Company is under no obligation to honor a later-signed Agreement or accept payment for that Session.

Delivery of the Session

  • Once a Session is confirmed, the scheduled time is reserved exclusively for you and cannot be used by anyone else, and preparatory work by the Company may begin immediately.

  • If the Company is present and available at your scheduled time, the Session is considered provided, even if you are unable to attend or arrive late.

  

Rescheduling, Forfeiture, Limited Refunds

RESCHEDULES INITIATED BY YOU

Rescheduling is not guaranteed. You may request to reschedule the Session 1 time with at least 48 hours’ notice, subject to availability and schedule constraints. Any rescheduled Session must occur within 60 days of the original Session date, unless the Company agrees otherwise in writing. For example, within that 60-day period, no Sessions may be available, or only a limited number of dates or times may be offered that do not align with your preferences. If a Session cannot be successfully rescheduled under the rescheduling policies in this Agreement, it is forfeited. If a Session is rescheduled, the new Session date is final and may not be rescheduled again.

 

LATE ARRIVALS, NO-SHOWS, NOTIFICATION

If you arrive late to a Session, you may still participate for the remaining portion of your scheduled Session time, provided you notify the Company within the first 30 minutes after the scheduled start time. Notice of lateness may be provided by phone call, text, or email. Phone call or text is recommended, as those methods are generally more immediate than email. The Company is not obligated to begin the Session at the exact moment you are available, and will join as soon as reasonably available. Sessions will still end at the originally scheduled end time. If you do not join the Session or provide valid notice within the first 30 minutes, the Session will be forfeited. The Company is not required to remain connected to Zoom, phone, or other platforms while waiting for a late arrival.

 

COMPANY-INITIATED RESCHEDULES AND CANCELLATIONS

The Company may cancel the Session at any time in its reasonable discretion. If the Company cancels the Session because of your conduct or another circumstance under this Agreement where no refund is owed, no reschedule or refund will be provided. In all other cases where the Company cancels the Session, the Company will, in its reasonable discretion, either (A) offer a reschedule or (B) issue a refund.

 

TECHNICAL ISSUES

If technical issues on the Company’s end prevent completion of a Session using the originally planned method of connection, you may choose to either: (A) switch to an alternative method of connection (such as phone or another available platform offered by the Company) and continue the Session during the scheduled Session time, or (B) reschedule to complete the remaining portion of the Session. If no mutually workable alternative time is available, a prorated refund will be issued for the portion of the Session not received.

If technical issues occur on your end, the Session will continue using an alternative method of connection where reasonably possible at the time. If no alternative method of connection is available on your end, the remaining portion of the Session will not be owed. If shared tools or features (including visual or collaborative tools) cannot be used due to technical limitations, the Session may proceed without them and no refund will be issued.

 

YOUR CONDUCT AND SESSION TERMINATION

The Company reserves the right, in its reasonable discretion, to immediately pause or terminate the Session, without refund, if you engage in unsafe, abusive, or harassing behavior, or if your conduct materially interferes with the Company’s ability to deliver the Session.

 

FORCE MAJEURE

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement when such failure or delay results from events beyond the Company’s reasonable control that make performance impossible, impracticable, or unsafe, including but not limited to natural disasters, public health emergencies, government orders, or similar extraordinary events (“Force Majeure Event”). If a Session is affected by a Force Majeure Event, the Company may, in its reasonable discretion, offer to reschedule the Session if practicable. A Force Majeure Event does not automatically entitle you to a refund, and any remedies are governed by the applicable provisions of this Agreement.

 

PAYMENT ISSUES AND CONTACTING THE COMPANY

We encourage you to contact the Company to address any payment-related questions or concerns regarding the Session, including but not limited to refunds, billing matters, or chargebacks, before or after initiating a chargeback, except where prohibited by applicable law. Nothing in this Agreement limits or waives rights that cannot be waived under applicable consumer protection laws or card network rules.

 

Your Responsibility and Service Boundaries

 

YOUR RESPONSIBILITY, NO GUARANTEES

The Company does not provide prescriptive advice or directives that must be followed. You are solely responsible for your decisions, conduct, any actions you take or choose not to take in connection with the Session. The Company may provide, including but not limited to, information, explanations, examples, tools, frameworks, guided practices, perspectives, and questions to support your exploration during the Session. The Company may also provide written recaps, worksheets, visual materials, whiteboard illustrations, or follow-up resources before, during, or after the Session. It is solely up to you to determine what, if anything, you choose to apply or implement. Such materials are provided for exploratory and informational purposes only and are not intended to be exhaustive, definitive, or a substitute for your own judgment. No specific results, outcomes, or benefits are guaranteed.

 

SCOPE OF COACHING, NO TREATMENT

Coaching is not medical, mental health, or clinical care and does not include diagnosis, treatment, or clinical intervention of any kind. Coaching is not counseling, therapy, hypnotherapy, or any other licensed professional service. Coaching does not include medical, mental health, legal, financial, or business advice and is not a substitute for professional advice, diagnosis, treatment, or licensed care of any kind. You are solely responsible for deciding whether coaching is appropriate for you, and whether to seek, continue, or discontinue care from licensed or qualified professionals before, during, or after coaching. The Company does not provide clinical, medical, or mental health assessments, diagnoses, or treatment. Coaching is not available for emergency or crisis management. If you are experiencing a mental health crisis or believe you require urgent support, you are solely responsible for seeking help from appropriate medical, mental health, crisis, or emergency services.

 

THIRD-PARTY RESOURCES; NO ENDORSEMENT

During the Session, the Company may discuss third-party resources, including but not limited to books, articles, videos, tools, exercises, methodologies, practitioners, providers, or other materials for your independent consideration. These resources are provided for informational purposes only. The Company does not control, endorse, guarantee, or assume responsibility for any third-party content, products, services, or outcomes. Your use of any such resources is entirely voluntary and at your own discretion. You assume full responsibility for evaluating whether any resource discussed is appropriate for you.

 

CONFIDENTIALITY

The Company does not share your identity or personally identifiable information from the Session with others, except with your permission, as required by law, or as described in the Privacy Policy. Coaching communications are not privileged communications and are not protected by the same legal privileges that may apply to communications with licensed professionals, including but not limited to therapists or attorneys. To support the coaching process and ordinary business operations, the Company may create and maintain items including but not limited to Session notes, summaries, and administrative records that include identifying information and are used for coaching and business purposes. These records may be stored using reasonable business tools and service providers. The Company may provide you with written recaps or other communications electronically. Once delivered to you, you are responsible for maintaining the confidentiality of those materials. The Company may reference non-identifying feedback or outcomes in a general manner.

 

Intellectual Property and Recording

 

INTELLECTUAL PROPERTY, PERSONAL NON-COMMERCIAL USE ONLY

All intellectual property of the Company, including but not limited to original materials such as tools, frameworks, exercises, written content, illustrations, meditations, session structures, and other proprietary processes or methodologies, is owned by the Company and is provided to you solely for your personal, non-commercial use. No ownership rights are transferred. You may not distribute, teach, reproduce, record, publish, sell, sublicense, or otherwise share any intellectual property of the Company for commercial or public purposes, or with any third party, without prior written permission from the Company. You may not create or distribute derivative works based on the Company’s intellectual property for commercial or public purposes. Nothing in this Agreement grants you any license or rights beyond personal, non-commercial use of the Company’s intellectual property.

 

RECORDING PROHIBITION

You may not make or create any audio, video, or screen recording, or other recording of the Session, in whole or in part, without the Company’s prior written consent. You may take screenshots or photos of materials that are intentionally shared with you during the Session (such as whiteboards, visual tools, or written materials), and you are welcome to take your own personal handwritten or typed notes, all of which are allowed for your personal, non-commercial use only. The Company may, with your consent, record the Session in whole or in part. The Company may also, in its reasonable discretion, create recorded feedback or explanatory materials that reference or display materials you voluntarily provide, for the purpose of delivering Session-related support. The Company retains all intellectual property rights in its original content and may reuse or adapt its own non-client-specific audio or instructional content, provided that client-identifying information or materials are not disclosed.

Risk Allocation and Liability

 

This section applies only to the extent permitted by applicable law.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the Session, even if advised of the possibility of such damages. The Company’s total aggregate liability for any and all claims arising out of or relating to the Session shall not exceed the amount paid for the Session. This limitation does not apply to liability that cannot be limited or waived under applicable law.

 

INDEMNIFICATION

You agree to indemnify and hold harmless the Company from and against any claims, damages, losses, liabilities, costs, or expenses (including but not limited to reasonable attorneys’ fees) that arise from or result from your participation in the Session, your actions or failure to act, the decisions you make, or how you choose to use, rely on, or not rely on the Session, or your breach of this Agreement. This indemnification obligation applies only to claims brought by third parties and does not apply to claims brought by you against the Company. This obligation does not apply to claims resulting from the Company’s gross negligence, willful misconduct, or violation of applicable law. This obligation applies only to the extent permitted by applicable law and does not apply to claims that cannot be waived or shifted under consumer protection laws.

 

ASSUMPTION OF RISK, RELEASE

You acknowledge that coaching involves personal reflection, discussion, and decision-making that may be emotionally or intellectually challenging. You voluntarily assume all risks associated with participation in the Session and release the Company from any claims arising from your choices, actions, or outcomes related to the Session to the fullest extent permitted by law.

 

Dispute Resolution, Arbitration, Class Action Waiver, Governing Law, Venue

 

GOOD-FAITH INFORMAL RESOLUTION

Before initiating arbitration or filing any claim in court, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or the Session through good-faith informal communication. You must notify the Company in writing of the nature of the dispute and provide a reasonable opportunity to resolve the matter. If the dispute is not resolved within thirty (30) days of such notice, either party may proceed as set forth below. Nothing in this section limits or delays either party’s right to provide notice of a claim or potential claim to an insurer. Nothing in this section requires the Company to admit fault or liability.

ARBITRATION

Except for claims eligible for resolution in small claims court, any dispute, claim, or controversy arising out of or relating to this Agreement or the Session shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The legal seat of arbitration shall be King County, Washington. Arbitration shall be conducted on an individual basis only. Arbitration shall be conducted remotely by video or telephonic means, unless the arbitrator determines that an in-person hearing is necessary or required under applicable law or AAA rules. The Company will pay the arbitrator’s fees and compensation to the extent required by the AAA Consumer Arbitration Rules.

To the extent any dispute is not subject to arbitration or small claims court, or to enforce, confirm, or vacate an arbitration award, and to the extent permitted by applicable law, any recourse sought or action brought shall be brought exclusively in the state or federal courts located in King County, Washington.

 

SMALL CLAIMS COURT

Either party may bring an individual claim in small claims court, if eligible. Any such claim must be brought in a small claims court located in King County, Washington, unless applicable law requires otherwise.

 

CLASS ACTION WAIVER

You and the Company agree that any dispute shall be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

 

COSTS AND FEES

Unless otherwise required by applicable law, each party shall bear its own attorneys’ fees. Arbitration fees and costs shall be allocated in accordance with the AAA Consumer Arbitration Rules.

 

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to conflict-of-law principles. You are responsible for compliance with laws applicable to you in connection with your use of the Session.

 

General Provisions

 

SEVERABILITY, SURVIVAL, MODIFICATION

All provisions of this Agreement that by their nature should survive termination or completion of the Session shall survive. If any provision of this Agreement is held unenforceable, the remaining provisions shall remain in full force and effect. The Company’s decision, in its discretion, to make an exception, accommodation, or gesture of goodwill in connection with this Agreement or the Session shall not constitute a modification or waiver of this Agreement. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

NON-ASSIGNMENT

You may not assign, transfer, delegate, or sublicense this Agreement or your rights or obligations under it without the Company’s written consent. Any attempted assignment in violation of this provision is null and void.

 

NO RELIANCE

You acknowledge that you are not relying on any representations, promises, or guarantees other than those expressly set forth in this Agreement.

 

ENTIRE AGREEMENT, NO IMPLIED WAIVERS, HEADINGS

This Agreement constitutes the entire Agreement between you and the Company with respect to the Session and supersedes all prior or contemporaneous agreements, communications, or understandings, whether written or oral, relating to the Session. Any failure by the Company to enforce any provision of this Agreement shall not be deemed a waiver of that provision or of any other provision. Section headings are provided for readability only and do not change the meaning of this Agreement.

 

CHANGES TO THIS AGREEMENT

This Agreement may be changed only by a written amendment that clearly states it is modifying this Agreement and is approved by both you and the Company through signature or a formal electronic acceptance process. Any modification applies only to this Agreement and does not modify any separate agreement or terms unless expressly stated. No oral statements, informal communications, or course of conduct modify this Agreement.

 

CONTACT

You may contact the Company regarding this Agreement using the contact methods available on our website, including the contact form here.

If the Company has provided you with a direct business email address, you may use that email address to reach us as well.

 

 

 

 

 

Gratitude6, LLC  |  v.2026-B-14